Delivery and return's

How long does delivery take?

Delivery usually takes 2-3 days, sometimes it's even quicker. You'll usually be provided with tracking details so you know exactly when to expect your order. If you have provided a mobile phone number our courier will send you a text message with a 1 hour delivery window. 

Is delivery really free for orders over £50?

YES! Delivery is free for all orders valuing  £50 and over. If your order is under £50 we charge £4.99 to contribute towards postage and handling costs.

Which delivery service do we use?

Our normal delivery service provider is DPD who provide our customers with a fantastic service. We like their speedy delivery times and tracking updates to keep you in the know. From time to time we sometimes use alternative delivery methods for a variety of reasons. Our goal is always to get your order to you as quickly and safely as possible.

What if I need something really quickly, can you provide 24h delivery?

YES! We are very happy to provided super speedy delivery if you need it. We can provide 24h and next day before midday if required, please just contact us before ordering and we'll let you know what we can do for you.

Do you deliver to home and church addresses?

YES! We can deliver your order to any UK address, so order happy :)

What is your return policy?

We think you'll love what you have ordered and will have no problems with the quality, taste or service you receive from us and our products. However should things not be quite right, we approach things with a fair common sense approach.

  • Any faulty items can be returned for an exchange or full refund. Simply inform us immediately of receiving any of the goods about the nature of the fault and we will help put things right. 

  • Should you have a problem with your order, we will always discuss with you what the ideal outcome would be for you and work with you to ensure your happy with your order.

  • We believe our fair and common sense approach is the right way to do business. We build long term, positive relationships with our customers so it is in everyone's interest that you get the right product your ordered. Should you have any problems please do get in touch because we want you to be happy with your purchases.

  • We do not accept returns for non-faulty items due to the nature of products to be fit for human consumption. We haven't had any faulty products yet, so your in safe hands! 

  • If you ever have any problems, comments or praise please don't hesitate to get in touch, we are here to help! You can contact us here.

Roasting incredible Fairly Traded Coffee for refreshing Christian Hospitality. 

© 2018-2020 by Distribution Coffee, Bournemouth.

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Call: 01202 300834

Limited Mon to Fri 9am-5pm (exl bank holidays)

james@distributioncoffee.co.uk

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